Blog : What's new ?

Since the transfer of the CIVA support platform to HelpDesk, CIVA customers under maintenance have easy access to their questions history. New support tickets can be generated by sending an email to supportciva[at]extende.com but can also be directly created in the HelpDesk interface, which allows larger files to be attached.

Another advantage of this interface is the access to FAQs. From the « Search solution » menu, FAQs can be sorted by module and keywords.

Among others, the FAQ topics include:

• 3D CAD mesh
• Modes identification (UT)
• Methods for identifying echoes (GWT)
• Custom color palette (UT)
• DQE and gain settings (RT-CT)
• Calibration (ET)
• Hardware configuration
• …

Next time you have a CIVA question, have a look at these FAQs. The answer may already be waiting for you. They are available for all CIVA users with an active account.

The EXTENDE team

The brand new Microsoft OS, Windows 10, has been available since 29 July. It is possible for Microsoft customers to upgrade their Windows version for free during the first year after launch for Windows 7 and Windows 8/8.1 consumer edition users.

CIVA 2015a is running well with Windows 7 and 8/8.1 but it has not been tested on Windows 10 since this Windows version was released after the patch release. There may be some compatibility problems so we advise our CIVA customers not to upgrade their Windows version to Windows 10 on the computer where CIVA is installed.

The next version of CIVA scheduled for early next year, CIVA 2016, will be compatible with Windows 10.

The EXTENDE team