FAQs in CIVA support platform

Since the transfer of the CIVA support platform to HelpDesk, CIVA customers under maintenance have easy access to their questions history. New support tickets can be generated by sending an email to supportciva[at]extende.com but can also be directly created in the HelpDesk interface, which allows larger files to be attached.

Another advantage of this interface is the access to FAQs. From the « Search solution » menu, FAQs can be sorted by module and keywords.

Among others, the FAQ topics include:

• 3D CAD mesh
• Modes identification (UT)
• Methods for identifying echoes (GWT)
• Custom color palette (UT)
• DQE and gain settings (RT-CT)
• Calibration (ET)
• Hardware configuration
• …

Next time you have a CIVA question, have a look at these FAQs. The answer may already be waiting for you. They are available for all CIVA users with an active account.

The EXTENDE team